Frequently Asked Questions

WHAT ARE THE PAYMENT METHODS AVAILABLE?
Our preferred mode of payment is via online bank transfer (BPI, BDO, or Gcash). Cash on delivery is also available.  

DO YOU HAVE CASH ON DELIVERY? 
Our Cash on Delivery services are available through our online stores in website (mamme.ph), Shopee (shopee.ph/mammelifestyle) and Lazada (lazada.com.ph/mammelifestyle).
 
WHEN WILL MY ORDER BE SHIPPED?
Orders will be shipped out one calendar day after the order has been placed, excluding Philippine holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular). 

Standard delivery time is the next day for deliveries within Metro Manila and 5 - 10 business days for deliveries outside Metro Manila.

Enjoy free delivery on orders of ₱3,000 or more. Order by 4 PM for same-day Metro Manila delivery. Terms and conditions apply.
 
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be included in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact via Facebook Messenger (https://m.me/mammelifestyle) and we will send you your tracking number directly.
 
CAN I CHANGE OR CANCEL MY ORDER?
Orders may be changed as long as the item has not been shipped yet. Once shipped, an order can no longer be changed or canceled. Please be sure to check all information very carefully before placing your order.
 
CAN I HAVE THE DELIVERY ADDRESS CHANGED ONCE MY ORDER HAS BEEN SHIPPED?
The shipping address for orders that are already on their way to you cannot be changed. We are not able to change delivery addresses once an order has been shipped.
 
CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?
You may refer to our Refund page on how to exchange or return an item.